Shipping & Delivery Policy

Everything you need to know about how we deliver fresh homemade meals to your door.

Delivery Areas

UrKitchen currently operates within selected areas inside Egypt. Delivery availability may vary depending on customer location and operational capacity. You can check delivery availability through the UrKitchen mobile application or website.

Delivery Time

Orders may be:

  • Delivered within approximately one hour depending on availability and operational conditions
  • Scheduled in advance for later delivery times

Estimated delivery times are provided for convenience only and may vary due to:

  • Traffic conditions
  • Weather conditions
  • High order volume
  • External delivery partner delays
  • Operational circumstances outside UrKitchen's control

Delivery Partners

Deliveries may be fulfilled through:

  • Internal UrKitchen delivery teams
  • Third-party delivery providers

UrKitchen reserves the right to select the most suitable delivery method for each order.

Failed Deliveries

Customers are responsible for providing accurate:

  • Address details
  • Phone numbers
  • Delivery instructions

If delivery fails due to incorrect customer information or inability to contact the customer, additional delivery charges may apply.

For delivery-related inquiries, contact us at Support@urkitchenegypt.com