We want every order to be perfect. Here's how we handle cancellations and refunds.
Customers may cancel orders only before food preparation has started.
Once preparation begins, cancellations are not permitted due to the nature of freshly prepared food products.
Refunds may be issued in the following situations:
Refund requests are reviewed on a case-by-case basis.
Approved refunds may be processed through:
Refund processing times may vary depending on payment providers and banking systems.
Refunds will not be provided for:
To submit a refund request, contact our support team at Support@urkitchenegypt.com